1 Who we are and how to contact us 1.1 www.francek.de (the “Site”) is a site property of Francek Prsa.

1. 2 These Terms and Conditions apply to the use of the Site and the purchase of goods by you. If you purchase goods via the Site, they will be purchased from Salons “FRANCEK friseure & beauty”, Freiburg, Germany.

1.3 To contact us, please email francekfriseure@googlemail.com and info@francek.de

2 By using the Site you accept these terms These are the terms on which you may use the Site and on which we sell all goods to you and by ordering any of these goods you agree to be bound by these Terms and Conditions, our Privacy Policy and any other rules posted from time to time on our website (collectively referred to as “Francek.de”).

3 We may make changes to these Francek.de We may modify the Francek.de from time to time. Please read the Francek.de and check back often. If you do not agree to any change to the Francek.de then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

4 We may suspend or withdraw our site

 4.1 The Site is made available free of charge.

4.2 We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. Where appropriate, we will try to give you reasonable notice of any suspension or withdrawal.

 4. 3 You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of the Francek.de and that they comply with them.

5 Eligibility to purchase

5.1 We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.2 To make purchases on the Site you will be required to provide your personal details. In particular, your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the information provided. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

5.3 Please refer to our Privacy Policy for information about how we use your data.

6 Orders

6.1 All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

6.2 We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

6.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 6.4 We will not be liable to you or any third party by reason of our withdrawing any product from the Site whether or not that product has been sold, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

7 Products The images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products, or the end result the product will achieve. Your product may vary slighly from those images. The packaging of the product may vary from that shown in images on our website.

8 Pricing Prices shown on the Site are in EURO and are inclusive of VAT at the applicable rate. We take all reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

9 Payment We accept PayPal and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon acceptance of your order by us. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non-delivery.

10 Promotion and referral codes Promotion and referral codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. We may remove or cancel any promotion code or offers at any time without notice.

11 Delivery

11.1 The costs of delivery will be as displayed to you on the Site. The estimated delivery dates of your order are as follows:

11.2 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

11.3 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

11.4 A product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full.

12 Consumer rights, cancellations and returns You have certain rights under the law of Germany and European Union. Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

13 Limits on our liability

13.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. For the avoidance of doubt, this includes any recommendations made via the “Digital Consultation”. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

13.2 Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

13.3 Nothing in the Francek.de is intended to affect your rights under the law. If we breach the Francek.de we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and us dispatching your order. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the Francek.de where such failure is due to events beyond our reasonable control.

13.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products.

 14 How you may use material on our site

14.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

14.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site.

14.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

14.4 Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

14.5 You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

14.6 If you print off, copy or download any part of the Site in breach of the Francek.de, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

15 We are not responsible for websites we link to

15.1 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

15.2 We have no control over the contents of those sites or resources.

 16 We are not responsible for viruses and you must not introduce them

16.1 We do not guarantee that the Site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

16.3 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

17 Rules about linking to the Site

17.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

17.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

17.3 You must not establish a link to the Site in any website that is not owned by you.

17.4 The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page.

17.5 We reserve the right to withdraw linking permission without notice.

17.6 If you wish to link to or make any use of content on the Site other than that set out above, please contact info@francek.de.

18 Our trade marks are registered Francek.de is trade mark of Francek Prsa. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under the “How you may use material on the Site” section of these Francek.de.

19 Other important terms

19.1 Even if we delay in enforcing these Francek.de, we can still enforce them later. If we do not insist immediately that you do anything you are required to under these Francek.de, or if we delay in taking steps against you in respect of you breaking the Francek.de, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

19.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.3 Each of the paragraphs of the Francek.de operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.4 You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of the Francek.de or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of ours, and we shall not be liable for any representation, act, or omission on your part.

20 Complaints If you have a complaint about us, email info@francek.de giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

21 Governing Law The Francek.de together with all our policies and procedures will be governed by and construed in accordance to the Germany law and the relevant courts of Germany will have exclusive jurisdiction.